Flipkart resumes operations, Amazon says in talks with govt

Flipkart resumes operations, Amazon says in talks with govt

After temporarily suspending operations earlier in the day, Walmart-owned Flipkart will resume its grocery and essentials services after assurance of safe passage of its supply chain and delivery executives by local law enforcement authorities.

Amazon said it was working with government authorities to enable it to deliver essential items.

Flipkart, along with rival Amazon India's Pantry service, were suspended temporarily on Wednesday morning as India entered into a 21-day lockdown to contain the spread of Covid-19 pandemic.

"We have been assured of the safe and smooth passage of our supply chain and delivery executives by local law enforcement authorities and are resuming our grocery and essentials services later today (Wednesday)," Flipkart Group CEO Kalyan Krishnamurthy said in a statement.

He added that the company continues to strengthen its supply chain in a safe and secure manner for its employees and consumers alike, and will leverage its robust delivery network to make products available to customers across the country.

Similarly, a note on Amazon India's Pantry page said, "Dear customers, due to local restrictions, we are not able to deliver. We are working with the government authorities to enable us to deliver essential items. We will communicate through e-mail/SMS when we have an update."

It also offered customers the option of cancelling their order.

E-commerce platforms have seen a manifold growth in orders on their platforms in India over the past few weeks as people logged online to stock up on food and household products as well as office items like routers and cables (to work from home) on concerns around spread of COVID-19 infection and restrictions in public movement that have now been enforced.